Trading with Artists Harbour Ltd. via our website(s) implies you have read and accepted the following terms and conditions. This is in addition to your statutory rights.
WHO WE ARE
Artists Harbour Ltd. is an art gallery and art publisher dedicated to your total satisfaction. We are members of the Fine Art Trade Guild, the reputable governing body of the British art gallery trade since 1910, which is recognised worldwide.
OPENING HOURS
SPRING/SUMMER 2007 – 10 a.m. to 5.30 p.m., Monday to Saturday (Saturday opening starts on May 26). Closed Sundays and Bank Holiday Monday May 7.
AUTUMN/WINTER 2007 – 10 a.m. to 5 p.m., Monday to Friday.
If you have any suggestions or comments, please contact us.
Visit us in the real world
Many of our art works and other items can be seen "in the flesh" in our art gallery - we are not just an internet retailer, but operate one of the larger commercial art galleries on the south coast of England and also have a framing studio in-house (see Reaching Us below). However, prices may vary between our gallery and our website.
Before you come
If you wish to inspect or discuss a particular item, please ring or email us before you come to make sure we have it in stock and on view (the number of works we hold always exceeds the wall space we have for display!).
To discuss framing, please check ahead to ensure picture-framing staff will be free to talk to you when you plan to come, etc.
Our official details:
Artists Harbour Ltd.
Company registered in England No. 3472454
VAT Registration No. 838 4284 01 (VAT = Value Added Tax / "sales tax")
Addresses for post, deliveries, visitors or legal matters- see Reaching Us below.
Legal jurisdiction & language
Any disputes over dealings with our website or our gallery will be subject to U.K. law.
We only deal in the English language. We reserve the right only to acknowledge correspondence, documentation or discussion in the English language
Errors and omissions
Every attempt has been made to ensure that all details on our website(s) are correct. However, the information is provided on the E&OE basis that errors and omissions are excepted. We reserve the right to change any details at any time.
Copyright & trademarks
The content of this site is © copyright Artists Harbour Ltd. Artists Harbour and Artists Harbour Gallery are the trademarks of Artists Harbour Ltd.
MAKING A PURCHASE
Our pro-consumer guarantee
We sell beautiful and unique objects to delight you, so we want you to really enjoy your online shopping with us, secure in the knowledge that you can return items if you change your mind. Our Guarantee – returns & refunds policy outlines how this works. Also see Your statutory rights and Secure shopping.
Easy shopping and searching
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart.
If you register with us, you can leave our site without losing the contents of your shopping cart or your wish list (see Cookies).
We have provided five ways for you to search for art works – by:
- artists name
- title
- key words (linked to our description of the work)
- type of work (e.g., original painting, print, poster, photo, sculpture)
- gallery – indicating the theme of the work e.g.
- Historical
- Living Things, or
- Land, Sea & Sky
After you have finished your selection, click on "checkout" and you will be asked for a few details that we need to be able to complete the order.
Secure shopping
We have done everything we can to secure your online transaction with us –
- Credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
- When you enter your credit card details on our website, you are actually for that moment on the secure servers of Protx, the largest independent payment service provider in the UK.
- The funds are transferred by Bank of Scotland, one of Britain’s biggest mainstream banks and credit card payment processors and the leading payment processor for mainstream commercial UK art galleries.
Credit cards
We accept credit and debit card payment from Visa, Mastercard, Switch, Maestro and Solo cards. As well as via the Web, you may also send your credit card information via phone, fax or snail mail.
Shopping from outside the U.K.
- Currency
We are a British business in the United Kingdom (UK / Great Britain) and our prices are always quoted in BRITISH POUNDS (UK POUNDS or POUNDS STERLING or just STERLING), the symbol for which is ...£
NOTE: British shops do not make daily use of the EURO currency, even though Britain is a member of the European Union (EU), for which the EURO is the currency – symbol €.
- Currency conversion
If you are shopping from North America, the EU or anywhere else outside the UK, place your order in our webshop and your credit card company will convert your payment to BRITISH POUNDS from your own currency, whether that is US Dollars, EUROS or another currency.
The price you see when you receive your card statement will be in your own currency.
- List of EU Countries at February, 2007
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom
To see if this list has changed, please go to http://www.eurunion.org/states/offices.htm
- Tax-free shopping
See below
Tax-free shopping – when the price on our site is free of VAT/sales tax
(Note: VAT = Value Added Tax and is a tax on the sale price of goods)
- If you view our website
FROM THE UK or an EU country and ...
- if the goods you buy are to be shipped
TO THE UK OR ANOTHER EU country
You will see marked prices that INCLUDE VAT/SALES TAX which must be paid on most items (but books and magazines are exempt from VAT in Britain).
OR
- If the goods are to be shipped
OUTSIDE THE EU
You will see marked prices that include: NO VAT/SALES TAX
and you will not have to pay any VAT/sales tax
- If you view the website
FROM OUTSIDE THE EU and ...
- If the goods are to be shipped
OUTSIDE THE EU
You will see marked prices that include:
NO VAT/SALES TAX and you will not have to pay any VAT/ sales tax
OR
- b) if the goods you buy are to be shipped
TO THE UK OR ANOTHER EU COUNTRY
You will see marked prices that
INCLUDE VAT/SALES TAX that must be paid on most items (but books and magazines are exempt from VAT in Britain).
- VAT rules – explanation
NOTE: also see Shopping from outside the U.K.
VAT/sales tax of 17.5% is included in the price of goods destined for a UK/EU address, wherever in the world you access our website to purchase them, and is not included if the goods are to be shipped outside the UK/EU.
The price in the website changes between charging or not charging the tax depending on whether the website knows you are inside/outside the UK/EU and whether it knows the goods are being shipped to an address inside/outside the UK/EU (see Tax-free shopping – the price you see on our site, and when the price includes VAT/sales tax above).
The only exceptions to the 17.5% rate of VAT/sales tax on our website are art works or other goods supplied to us on consignment (also known as "sale-or-return") by non-VAT-registered artists/suppliers, in which case 17.5% VAT/sales tax is still charged, but only on the proportion of the price payable to Artists Harbour (the proportion varies depending on our arrangements with different artists and on different artworks). This variation can reduce the rate of VAT/sales tax as a proportion of the total price to as low as 5.5%.
When we take payment
Although you may give us your credit card/payment details earlier, we do not take payment for any item until it is ready to ship, except as outlined below (see Special items & made-to-order art works).
Back orders
If your item is not in stock, we will back order it for you. You will be emailed with the option to cancel your order if you would rather not wait.
Back-ordered items are not charged to your card until they are ready to be shipped to you, unless it is a special item (see Special items & made-to-order art works.
Confirmation & acceptance of your order; contract
We will send you a CONFIRMATION OF ORDER message to indicate that we have received your order. This confirmation does not indicate that a contract exists between us.
We will indicate ACCEPTANCE OF YOUR ORDER when we send you an invoice. We have included this term to protect us in case –
- a mistake has been made in pricing, and/or
- we have inadvertently under-priced goods, and/or
- software problems result in incorrect pricing on our web site, and/or
- we are no longer able to supply a particular product for some reason.
In the case of a change of price, we will always contact you first to ensure that the new price is acceptable. This kind of price correction will be very rare.
We will file and hold either on paper or in electronic format for our own purposes records by which we can prove what the final contract between us was, and that it has been completed. These records will be held for our own purposes and will not be generally accessible.
Special items & made-to-order art works ~ shipping and payment
We publish a wide range of art prints in our own right as well as selling new original works by artists plus ranges of prints from other art publishers.
Works that we publish ourselves are usually printed on demand by the giclée (fine-art-quality inkjet) process when you place your order - this helps us keep our prices down and quality up. We ask you to authorise payment for these when you order to cover the costs we will incur, but payment is not usually taken by us until the goods are shipped.
Printing to order and dispatch often happen on the same day, but sometimes may take slightly longer, as follows –
- ART PAPERS: printing on art papers usually takes no more than two working days before dispatch on the third day.
- CANVAS: Canvas prints made on demand require stretching or boxing onto wooden frames after which they are given several protective coats of varnish, all of which can add extra days. We aim to stretch and despatch within five working days, and delivery times start from then.
- FRAMED PICTURES: Pictures requiring framing will also take around three days extra.
- LIMITED EDITIONS: Limited edition prints published to order may sometimes have to wait for the artist to come and sign them, or for sending to the artist to sign, and then back to us.
- ADVANCE PAYMENTS: We do not take payment from your card until a published or stock item is shipped, unless a deposit or advance payment is required, which may sometimes be necessary (for instance, in the case of goods produced to your order, commissions from artists etc.). Commissions, special orders for non-stock or expensive items, or orders requiring us to carry out significant or expensive advance work, will require that a non-refundable deposit is paid.
- COMMISSIONS: New works made to your order by artists will need to be discussed in detail, a written brief to the artist developed and agreed with you and the artist, and stage payment terms (including a deposit) agreed between you and us.
Guarantee – returns and refunds policy
We guarantee your satisfaction. We will refund without quibble any item sold from our website if you are unhappy with it for any reason and return it to us in its original condition provided that –
- you have not damaged it or made it unfit for sale (we inspect all items before they are packed and aim only to ship perfect items through careful carriers and in good packaging; should any goods already be damaged at the time they arrive with you they will be refunded).
- you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact) other than as necessary for you to inspect it,. Read our complete Returns Policy
Please note that we cannot accept returns that are delivered to us by hand
- we receive written notice from you (preferably by email) within seven days of receiving the item that you wish to return it
- you send it back to us by post or courier within seven days after the day you received it. IMPORTANT - please ask your postal service or shipping company for an official certificate of posting or dispatch to us; if you return it personally, make sure you obtain and keep our receipt for the goods.
- Qualifying refunds will be made within a maximum 30 days and hopefully within seven days of the date when –
- The goods arrive back with us, and
- the reasons for a legitimate return are confirmed
- Please note – we will not refund shipping costs or return shipping costs of items unless the ordered goods were faulty when received by you, or unless the goods received by you were not those you ordered from us.
Your statutory rights
- Cooling-off period
Purchases
Under UK and European Union consumer protection laws, website customers enjoy a cooling-off period – you have the right to cancel a purchase within seven days if you return the goods in their original condition.
Artists Harbour wants you to be delighted whenever you shop on our website, whether you come from Europe or anywhere else in the world.
So we extend this European consumer protection to all our customers throughout the world.
And we have voluntarily doubled the cooling-off period to 14 days during which we will take the goods back in their original condition – subject to our returns policy (above).
- Others statutory rights
For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway website at: http://www.consumer.gov.uk/consumer_web/shopping.htm#4
SHIPPING AND HANDLING
Shipping services and prices
- All shipping prices include insurance
- Shipping prices for framed pictures, sculptures, glass or fragile/big/heavy/unusual objects do not include packing costs, which may be charged extra. This information will be stated in the web shop dialogue for your shipping charges, and we will email you about any extra packing costs before processing your payment for the purchased goods. So you can change your mind at that point.
- The prices below exclude any item that involves extra shipping or packing costs.
-
For delivery within the UK:
| Price of goods to be shipped (including VAT [sales tax] excluding shipping costs) |
Type of insured shipping service |
Price of insured shipping |
| up to £8.99 |
Royal Mail 2nd class Signed For |
£1.00 |
| up to £49.99 |
Royal Mail 2nd class Signed For |
£4.00 |
| from £50 up to £599.99 |
Your choice between ... 1. Courier 48-hour service, delivered 9-5 Mon-Fri or out-of-hours ...
2. Courier 48-hour service, delivered
a) before 9a.m. Mon-Fri, or
b) after 5p.m. Mon-Fri, or
c) before 12 noon, weekends, or
d) after 12 noon, weekends |
£6.95 |
| from £600 |
Your choice from the above |
FREE |
-
For delivery within the EU (European Union):
| Price of goods to be shipped (including VAT [sales tax] excluding shipping costs) |
Type of insured shipping service |
Price of insured shipping |
| up to £249.99 |
Courier service OR Royal Mail 4 WORKING DAYS |
£15 |
| from £250 |
As above |
£30 |
-
For delivery to USA, Canada, Australia and the rest of the world:
| Price of goods to be shipped (including VAT [sales tax] excluding shipping costs) |
Type of insured shipping service |
Price of insured shipping |
| up to £249.99 |
Air courier service OR Royal Mail International Signed-For Air Mail 6 WORKING DAYS |
£20 |
| from £250 up to £499.99 |
As above |
£50 |
| from £500 |
As above |
£80 |
Our shipping policy: hassle-free delivery of your artwork
Shipping works of art is a minefield. We learned this even before a 5ft., fine-art canvas print worth £1,000 was delivered to us in a strong wooden box marked in large red letters “THIS WAY UP! DO NOT LIE FLAT!”. But it had obviously been laid flat and walked on. How did we know? The clues were three footprints on one flat side, and a hole in the crate coinciding with the footprint nearest the middle… and that was from a so-called leading firm of shippers!
So now we have this policy:
- We try to provide a quality, fully insured service that will protect your work of art in transit to you. Anything else is pointless. Full insurance is included in our shipping prices on goods worth more than £20.
- And we require a signature to confirm the goods were delivered safely to you when you could receive them, so that you were happy when you received and inspected your new work(s) of art.
- After that, we want shipping to be as cost-effective as possible for you. We try to keep our shipping prices as low as we can, consistent with you getting a hassle-free delivery. There are some cheap shippers we just will NOT use. So while our shipping prices are unlikely to be the lowest, they should never be the highest either.
Important points on shipping:
- Shipping prices policy
- The shipping prices we quote on our website are always average prices and subject to quotation if the cost will be greater.
- If shipping your purchase will cost significantly less than the cost we quote, we will refund the difference to you.
- To protect you, if the cost quoted to you is insufficient, we will contact you to approve the extra shipping cost before taking your payment for the goods, even though you will already have approved the purchase by pressing the CONFIRM ORDER button.
- Prices assume most pictures will be rolled for transport.
- Free shipping
Shipping is free to UK destinations for all purchases over £599 unless otherwise specified (see Special shipping below).
- Special shipping
Sculptures and framed pictures (especially framed pictures with glass) may have to be despatched in specially built crates or by special courier for safe, insured delivery. If so, we will quote you a price for sending glass and/or building the crate.
- Insurance
As previously stated, for your protection and peace of mind we endeavour to send all deliveries worth £20 or more by a fully insured, signed-for service which is included in the shipping price we quote you. Insurance is usually for the full retail value of your purchase. We will not ship uninsured goods.
- Shipping despatch and delivery times
- Shipping cut-off times
- Our working days when we receive orders to be despatched are Monday-Friday, 9a.m.-5p.m., but the cut-off for shipping on any working day is for orders placed, accepted and in stock before 12 noon.
- Orders placed, accepted and in stock from 12 noon or at weekends will be shipped on the next working day.
- Delivery times in the UK – weekdays 9-5, or you choose!
- Orders are delivered on weekdays, approximately from 9a.m.-5p.m., by leading couriers or Royal Mail – or you can choose other times more convenient to you (see Out-of-hours deliveries – you choose).
- Out-of-hours deliveries – you choose: Our UK 48-hour service can allow you to ask to recive your deliveries before 9 a.m., or after 5p.m., or at weekends. You will see these options in the shopping cart when placing your order.
- Delivery times to Europe, USA and the rest of the world
- Europe: approximately four days from despatch. Orders are delivered on weekdays, from 9a.m.-5p.m., by leading couriers or the postal service.
- Outside Europe: approximately six days from despatch. Orders are delivered on weekdays, from 9a.m.-5p.m., by leading air couriers or postal air courier services.
- Rapid delivery
Urgent or special delivery arrangements can be specially made; these may incur extra charges.
REACHING US – full official details
Email
write to websales@artistsharbour.com and mark the subject line "MY PURCHASE FROM YOUR WEBSITE"
Phone
02392 73 2003 (International +44 2392 73 2003)
Letters
write to WEB SALES, Artists Harbour Ltd., 8 Whitwell Road, Southsea, Hampshire, PO4 0QR, United Kingdom
In person
Our gallery is open from 10 a.m. - 5 p.m. seven days a week throughout the year, with some exceptions around Christmas and New Year (ring to check at these times before travelling). Our address is:
8, Whitwell Road
Southsea
Hampshire
PO4 0QR
United Kingdom
Entry to our gallery is always free; entry to Portsmouth Historic Dockyard is free except during occasional special festivals.
Company registration details
- Company name & registration
Our full name is Artists Harbour Ltd.
Artists Harbour Ltd. is a limited liability company registered in England & Wales, Registered Company No. 03472454
- Registered office address for legal documents
Artists Harbour Ltd., Carnac Place, Cams Hall Estate, Fareham, Hampshire PO16 8UY, U.K.
- VAT No.
Our VAT Registration No. is No. 838 4284 01/li>
Our trade association
We are members of the Fine Art Trade Guild which maintains a 160-year tradition of integrity.
Formed in 1910, the Fine Art Trade Guild is the successor to the Printsellers' association, which had been set up in 1847 to preserve the integrity of the limited edition print against unscrupulous traders. The Guild is the trade association for the whole of the art and framing industry in the UK and Ireland, and has an active branch in New Zealand. It represents print publishers, printers, materials and equipment manufacturers and suppliers, finished picture suppliers, galleries, contract and bespoke framers, artists and agents.
The Fine Art Trade Guild has developed policies covering every aspect of industry activity. In its mission to promote, develop and inform, it sets and maintains standards for the benefit of both members and their customers. Only Guild members are able to display the prestigious Guild logo as a sign of their commitment to the Code of Ethics.
PRIVACY POLICY
Your information
Artists Harbour Ltd. does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment, e.g. processing your card payment or giving your address to couriers shipping your goods. In this case, the third party will not disclose any of the details to any other third party.
Cookies
You need cookies to buy from our website. We use cookies to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used, and to store your details if you select the 'Remember Me' option. So if you register on our website and start shopping with us, cookies are where the contents of your shopping cart or your wish list are stored until you return to our site. Cookies are then also used after you have logged on as part of the shopping process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders, store your shopping cart or your wish list, or benefit from the other features that use cookies. We plan to allow registered users to distribute their own wish list to their own list of contacts. We will treat this list of contacts as your own private information as above.
Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
In addition to your statutory rights, our returns procedure is outlined above under the heading "Guarantee".
Product descriptions
- Media
Media (e.g., oil on canvas) are described in good faith as the artist describes them to us.
-
Sizes
If size is critical, please ask us to confirm the exact size of an item before placing your order.
Sizes quoted on the website are a close approximation in good faith, but may vary from the actual product by plus or minus 5%.
This is because variations can occur due to the physical differences of the items we handle, who measures it, and the instrument used to measure. For example, measuring a sculpture would probably involve a tape measure and sometimes involve measuring space of more than one person’s arm spans or more than the length of one tape, compared to a picture being measured with a steel ruler and a framed picture probably being measured with a tape.
- We usually quote sizes as follows:
sizes will be quoted in millimetres ("mm") OR
metres-plus-millimetres (e.g., 3m44mm or 3.44m).
the first size quoted will usually be width, the second size quoted will usually be height.
CONVERSIONS:
one inch = 25.4 millimetres or 2.54 centimetres, so ... millimetres can be precisely converted to inches by dividing the number of millimetres by 25.4.
centimetres ("cm") may occasionally be quoted. One centimetre is 10 millimetres or one-tenth of a metre. Centimetres can be precisely converted to inches by dividing the number of centimetres by 2.54.
one metre ("m") = 39.3 inches = 1,000 millimetres. Metres can be converted to inches by dividing the number of metres by 0.0254.
- Framed original pictures:
the quoted size normally includes the frame
- Unframed original pictures
a) unless described as "image size", the quoted size will be from one edge of the picture surface to the opposite edge to give you the two main dimensions of the object; so if the picture wraps around the canvas the wrapped edges are not included in this measurement.
b) but if described as "image size", the quoted size will include all of the visible image, even if wrapped around the sides or back of the picture.
- Prints
a) unmounted prints (usually described as "print only")
the quoted size will be from one edge of the IMAGE to the opposite edge, excluding any blank border around the image; this is because that is how you would probably measure it when considering framing the picture.
b) mounted prints
the quoted size will be from one edge of the IMAGE within the mount to the opposite edge, excluding the mount itself; this is because the mount could be changed to a different size.
- Sculptures, plates, models and other works
measured to give the best approximation of the work's three dimensions; sizes quoted should be treated as such.
